O'Reels Privacy Policy

We at O'Reels take your privacy seriously and are committed to protecting the personal information you share with us when you visit our website, use our O'Reels casino app, or engage with our services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data. O'Reels is owned and operated by Betable Limited, registered in England, company number 07080629, with a registered office at Suite 2.01, Colony Jactin House, Hood Street, Manchester, England, M4 6WX. We are licensed and regulated by the Gambling Commission of Great Britain under licence number 23328.

Information We Collect

When you register an account, use our O'Reels login, make a deposit, request an O'Reels withdrawal, or otherwise interact with our platform, we collect a range of personal information necessary to provide our services and to comply with our regulatory obligations.

• We collect identity information such as your full name, date of birth, and residential address when you complete O'Reels register during account creation.
• We gather contact details including your email address and phone number for account verification and communication purposes.
• We collect financial information such as payment card details, bank account information, and transaction history related to your O'Reels deposit and withdrawal activity.
• We record your gaming activity, including games played, stakes, wins, losses, and any O'Reels bonus or promotional activity you participate in.
• We collect technical data such as your IP address, device type, browser information, and geolocation data to verify your eligibility and protect against fraud.
• We may collect identity verification documents, including government-issued identification and proof of address, as part of our know-your-customer procedures.

How We Use Your Personal Data

We use the information we collect for a number of legitimate business purposes connected to operating O'Reels Online Casino responsibly and lawfully.

• We use your data to create and manage your account, process transactions, and facilitate O'Reels casino login access.
• We use your information to verify your identity, age, and location, ensuring you are resident in a Permitted Jurisdiction before granting access to our services.
• We process your data to administer promotions, including welcome offers, O'Reels no deposit bonus campaigns where applicable, O'Reels free spins, and our Monthly Rewards loyalty program.
• We use your information to detect and prevent fraud, money laundering, and prohibited bonus abuse, including multi-accounting and location circumvention.
• We use your data to provide customer support through live chat, email, or our contact form, and to respond to enquiries regarding your O'Reels bonus code, deposits, or withdrawals.
• We use your information to comply with our legal and regulatory obligations under the laws of England and Wales and the conditions of our gambling licence.
• We may use your contact details to send you marketing communications about our O'Reels casino bonus offers, provided you have consented to receive them; you may withdraw this consent at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our O'Reels casino app to enhance your browsing experience, remember your preferences, and analyse how our services are used. Cookies also help us recognise you when you use O'Reels login and ensure that our platform functions correctly across desktop, mobile, and app versions. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with our software and platform providers, including Grace Media (Gibraltar) Limited, who power the technology behind our services under licence number 57869.
• We share information with payment processors to facilitate secure deposits and withdrawals, including Visa, Mastercard, Trustly, PayPal, Google Pay, Apple Pay, and MuchBetter.
• We share data across the Betable network of sites for the purposes of responsible gambling, meaning that a self-exclusion or time-out applied at O'Reels or any other site within the network will apply across all associated sites.
• We may disclose your information to regulatory bodies, law enforcement agencies, or dispute resolution providers such as IBAS where legally required or where necessary to resolve a complaint.
• We may share information with fraud prevention agencies and identity verification providers to confirm your eligibility to use our services.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our systems use encryption and secure protocols to safeguard sensitive information, including payment details processed through our O'Reels deposit and withdrawal channels. Despite these measures, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

Customer Funds

We are required to inform you that customer funds held by us are classified as not protected. There is no segregation of customer funds from our business assets, and in the event of insolvency, your funds would form part of our business assets and may not be returned to you in full.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including ongoing legal, regulatory, accounting, or reporting requirements. Where you close your account, we may retain certain records for a period required by anti-money laundering and licensing obligations.

Your Rights

Under applicable data protection law, you have a number of rights regarding your personal information held by us.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request erasure of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain processing of your data, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with the Information Commissioner's Office if you believe your data has been mishandled.

To exercise any of these rights, you can contact us at support@oreels.com, and we will respond to your request in accordance with our obligations under data protection law.

Children's Privacy

Our services are strictly intended for individuals aged 18 or over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected information from a minor, we will take immediate steps to delete such data and close the associated account.

International Data Transfers

Where your data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services, including our O'Reels casino app and O'Reels slots or O'Reels live casino sections, after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team via live chat, available 24/7, or email us at support@oreels.com. We are here to address any concerns regarding your privacy, your O'Reels bonus activity, or any other aspect of your account.